The initial approach to support from Bitdefender is through its contact page on the website, where both home and business users can find assistance through an FAQ section , popular how-to videos, as well as direct assistance through telephone, live chat, or forum. For the latest news on the company and its products, there are its Twitter and Facebook channels where support is also available.
The staff members that we interacted with via live chat and Facebook were attentive, courteous, and quick to answer during business hours , although the answers we received differed from the ones we got through live chat to those gained through Facebook.
This software comes with fantastic anti-phishing, multilayer malware, and antifraud protection that defend your systems from all types of e-threats. The addition of parental control options, a Wi-Fi security advisor, and a VPN for a certain amount of limited daily traffic ensures a great deal of protection on top of the antivirus defense, all of which is delivered in a customizable, user-friendly interface. The software is installed at a high speed and requires minimal interaction, though it is worth mentioning that there is noticeable slowdown while the scan process was under way and it does require an email address to test it.
Despite these minor hiccups, the fact that this stuffed package comes at an extremely reasonable price and the customer service is incredibly quick and courteous only adds to the reasons to consider Bitdefender Plus. Your email address will not be published.
Learn more about how we sustain our work and review products. Slows the device down while scanning Inconsistent answers from live chat. Interface Quarantine VPN. The Software's Interface. Quarantine in Bitdefender Antivirus Plus. Installation Setup Process Scan Results.
Installing the Software. Setting up Bitdefender Antivirus Plus. Bitdendender's Antivirus Plus Scan Results. Ransomware Protection Safepay Managing Scans. Ransomware protection of Bitdefender Antivirus Plus. Like most antivirus makers, Bitdefender doesn't offer a consumer Linux program. Whenever Bitdefender's malware-scanning engine encounters what may be a new piece of malware, it uploads the suspicious item to Bitdefender's online testing lab for analysis.
New malware signatures are distributed several times daily to the million systems protected by Bitdefender products. These uploads will include some information about your system and what it was doing when a new threat was detected. If you'd rather Bitdefender not know that, you can opt out of this data collection. You'll still get the malware-signature updates.
Bitdefender blocks potentially unwanted applications PUAs , fileless malware and bootkits. It also guards the integrity of files and automatically copies files under attack from encrypting ransomware so that you have backup copies. The Profiles feature monitors what you're doing and tailors the protection accordingly. There are preset profiles for work, movie, games and public Wi-Fi. Bitdefender no longer offers the free downloadable Bitdefender Rescue CD, which booted a severely infected system into Linux for a complete scan and cleaning.
Bitdefender paid software still creates the similar Bitdefender Rescue Environment in a hidden hard-drive partition during installation, but the Rescue Partition now uses a sandboxed version of Windows 10 instead of Linux to remove persistent threats. But it picked up 12 false positives, a rather high number and by far the most of all seven brands of paid antivirus software we review.
In tests conducted by the AV-Comparatives lab in Austria, Bitdefender's defenses let a few threats through. It caught Bitdefender had four false positives over the entire period and Kaspersky had two, but Trend Micro had an astounding 63 false positives.
Its malware scanner may be a little too sensitive. We also use results from London-based SE Labs , in which Kaspersky usually comes out on top, but Bitdefender is no longer tested by that lab. Each Bitdefender paid program blocks web-tracking in the Internet Explorer, Firefox and Chrome browsers, but not in Edge.
There's also a powerful file shredder that's quick and easy to use. Bitdefender's File Vault encryption feature has been discontinued, but files encrypted with older versions of Bitdefender programs can still be retrieved if you remember the password.
Safepay protects online banking and shopping sessions by blocking browser extensions and making sure you're using a secure HTTPS session. It has an on-screen keyboard so you can type in passwords and credit-card numbers without having to worry about keyloggers. Bitdefender Internet Security, Total Security and Premium Security still have one of the industry's easiest and best webcam- protection features, which not only blocks access but lets you choose which applications have webcam access.
They also include a two-way firewall, which can be set to Stealth mode to make sure nobody from outside your home network gets access.
Parental Controls come with Internet Security, Total Security and Premium Security and work across all platforms for seamless control and monitoring. The new OneClick Optimizer makes recommendations for speeding up your computer, such as getting rid of junk files or fixing Registry problems. To measure the performance impact, we used our custom benchmark test, which clocks how long a PC takes to match 20, names and addresses on an Excel spreadsheet. The Lenovo ThinkPad T laptop we used had a 2.
Before we installed Bitdefender, the T took an average of The completion time increased to During a full scan of the entire computer, it took our benchmark test The benchmark completion time during a quick scan was It did and he never called back. Also tried their email support service but could never send it out regardless of the browser I used. Again, truly awful customer service. This is an adware product. It will spam you continuously with its offerings. You could be in the middle of a presentation and you'll get a spam notification popup advertising some pointless upgrade from Bitdefender.
It's absolutely not an appropriate product for professional use. Their product also auto-renews at twice the price you originally paid. From what I've read, most InfoSec professionals recommend just using Windows Defender, included with Windows for free, adding uBlock Origin, and scanning any suspicious files with Virus Total.
I haven't seen Bitdefender mentioned in any real recommendations. When I complained, they didn't want to refund one of the charges. They wanted to extend the subscription through They said I enrolled in their automatic renewal. I can't do business with a company that pulls a fast one over on me. I'll take my business and money to a company with legitimate practices.
I am contesting the charges with paypal and am closing my paypal account as a result of this. Bitdefender is trying to make me an offer I can't refuse or cancel. Headquartered in Bucharest, Romania, Bitdefender is an internet security company. Its partners and subsidiaries provide anti-virus and anti-spyware software for consumers and businesses. Bitdefender was founded in These can protect your computer or business network against viruses, spam, adware and more.
Protect all smart devices: These days, your PC and laptop are not the only vulnerable devices in your home. The Bitdefender BOX uses hardware, cloud technology and software to protect all of your smart home devices like smart TVs, smartphones, Wi-Fi thermostats, baby monitors and any other device or appliance that connects to the internet.
Business solutions: Bitdefender has many options for businesses of all sizes. You can protect all endpoints and data centers by fortifying your infrastructure.
You can also detect persistent threats and identify and avoid cyber attacks. Just visit their website to download your trial version. Free antivirus software: Bitdefender has several free software solutions including the Home Scanner, which detects all of your connected devices and lets you know if they are vulnerable to security risks.
You can also download several free security apps for your smartphone or tablet. Shelley Elmblad is a freelance writer with years of experience covering small business, personal finance and tax software and mobile apps. Sign up to receive our free weekly newsletter. We value your privacy. Unsubscribe easily.
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